Welcome to Facilities
Management's Internet Work Request System.
DO NOT SUBMIT EMERGENCY WORK REQUESTS USING THIS SYSTEM.
This system is provided for the convenience of faculty, staff,
and students on the Auraria Campus in submitting and tracking
requests for maintenance, repairs, or other assistance from the
Facilities Management Division. You may also submit your request
by telephone, in writing, via email, and in person. Some
requests that cannot be accepted through the Internet include:
- Requests for
auxiliary design & construction projects because a
project agreement must be
developed and signed before work can proceed.
- Any charge back work must have
a signature and cost account number.
- Requests for keys because a
"Door Key Request Form" must be submitted, with proper
approvals, before any key can be issued.
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For
situations requiring immediate response, please contact our
Customer Service Desk during normal hours (M-F, 7:30am - 4:30pm) at 303-556-3260.
Contact Campus Police Dispatch during after-hours at 303-556-5000.
Submitting the Request
At the bottom of this page there is a
button to click on that will take you to the maintenance
management system web page which is your interface with our work
order system. You must use Internet Explorer to submit work requests! From this page you can:
- Submit a work request (Log a request)
- Check on the status of a request or work order
- Access some basic reports in the system
- Link to various other facilities related web pages.
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Once you are in the maintenance
management system web page, you may click on "Log a Request" to
start the submittal process. When you do this, you will be asked
to select a campus. Please select "Auraria Higher Education
Center." You will then be asked to select a
building. Again, use the drop down menu to find the building
that you are requesting the work in and select it. If you are
requesting work that is not in a building, select "Not
Applicable" and describe the location as well as possible in the
request description.
Once you have selected a building and
clicked "Next", you will be taken to the Work Request Form.
Please complete this form as completely as possible. To assist
you with this, additional information is provided below for some
fields:
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Email Address
- This is a required field. By providing this
information, the system will automatically notify you
at various points in the process.
Repair Center - We only have one repair center so
just select FM from the list.
Account # - This information is only necessary
when you will be paying for the requested work.
Location ID - This information is not necessary
because it will be determined by the Building and Room
# information provided.
Floor # - This field is for the room # and should
be selected from the drop down menu. If the work involves
multiple rooms, select "Various." If you do not know
the room #, you may leave this blank and describe the
location in the request field.
Tag # - This refers to the number of the
equipment or vehicle that the work is being done on. You
will
probably not know this information at the time of the
request so this field may be left blank.
Request - This is where you define the problem to
be addressed or work to be performed. Please be as
descriptive as possible and provide any specific
instructions that you would like us to follow. Also,
provide us with any scheduling issues that you would
like to have us consider. |
When you have completed the Work
Request Form, click the "Submit" box. Your work request will
then be assigned a number, which will be provided to you on the
final screen. You will also be sent an email message indicating
that the request was received.
Tracking Your Work
Request
Once your request is received it is
placed in a log that is checked throughout the workday by our
customer support staff. When the log is checked, each request is
reviewed and either accepted or rejected.
- If the request is
accepted, it will be turned into a work order and
assigned to the appropriate shop. You will be sent an
email indicating that it has been accepted and notifying
you of the work order # assigned to it.
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If the request is rejected, you
will be notified of this by email and provided with the
reason that it cannot be accepted. Some reasons that a request might not be
accepted are:
-
Location or
description of work is not specific enough
to proceed.
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Written approval is necessary before
the work can be done.
-
Work is chargeable, but no account number is
provided.
-
The request is a duplicate of one already
received.
-
The Facilities Management Division does not
do the type of work requested.
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A rejected request may be
resubmitted with additional information and turned into a new request.
After your work request is submitted
you may check the status at any time in using the reference
number provided on the final page of the request. This is
accomplished by selecting the "Request Log Query" box on the
maintenance management system web page and inputting the request
number and clicking on the submit box.
When your work request is accepted and
turned into a work order, you may track it a couple of ways from
the same web page. If you know the work order number, you may
select the "Work Order Query" box and input the number. If you
do not know the work order number, you may use the "Open Work'"
or "Completed Work" links to search by building. Once you have
selected a building from the drop-down menu and clicked next, a
list of all either open or closed work orders for that building
will be provided. You can then get detailed information on any
work order on the list simply by double clicking on it.
Thank you for using our automated work
request system. If you experience any problems using this system
or have any questions about it, please contact one of our
Customer Support staff at 303-556-3260.
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